Shipping policy
Shipping Policy
Processing & Dispatch Each month, SACRAL SOCIAL curates and ships a new mail drop. Orders placed before the 25th of the month will be included in that month's drop. Orders placed after the 25th will be included in the following month's drop. All drops are dispatched on or around the 1st of each month.
Delivery Times
- Netherlands: 1–2 business days
- Europe (EU): 3–7 business days
- International: 7–14 business days
Delivery times are estimates and may vary due to postal delays outside our control.
Shipping Costs Shipping costs are calculated at checkout based on your location.
Tracking Where available, a tracking number will be provided via email once your drop has been dispatched.
Prepaid Subscriptions If you have a prepaid 3- or 6-month subscription, your mail drop will be shipped monthly for the duration of your subscription period, starting from your first dispatch date.
Lost or Damaged Mail If your mail drop has not arrived within the estimated delivery window, please contact us at sacralsocial@gmail.com within 30 days of your expected delivery date. We will do our best to resolve the issue promptly.
Returns Due to the nature of our products — personalised, printed mail — we are unable to accept returns. This is in accordance with EU consumer law (Article 16(c) of Directive 2011/83/EU), which permits an exemption for sealed goods that are not suitable for return for hygiene or personalisation reasons.
If your drop arrives damaged, please contact us at sacralsocial@gmail.com with a photo and we will arrange a replacement or refund.
Questions? Reach us at sacralsocial@gmail.com — we're happy to help.